FAQs

FAQ’s

What will a pet sitter do during visits with my pets?

Each visit is completely customized by you. Your pet care professional will receive detailed instructions describing the services expected of them. See our pricing page to view a list of services that come standard with every visit!

What happens if I have an emergency and need to book a visit last minute?

Our regular business hours are 8:00am-7:00pm. However we have many pet care professionals on call 24/7 to assist you in any emergency situation. In most cases we can have someone to your house within 3-4 hours. A $15 fee applies to all visits booked with less than 24hrs notice.

Will your pet sitter take my pets to their home or come visit them in mine?

Since your pets are more comfortable in their own surroundings, our pet care professionals will come to your home to provide care.

When I go out of town how many visits will I need to schedule each day?

To ensure proper care, dogs should be visited (minimum) every 12hours and cats every 24hours. Keep in mind that your pet’s personality and bathroom needs may require someone to check in on them more often. Please see our Policies on minimum visits.

If my pet becomes ill while I’m away, how will that be handled?

Once you become a member of the Right at Home family you will have a profile that will contain the name and number of your vet and handling instructions. Your pet care professional is able to access this information and will follow the instructions you provide. We will make every attempt to contact you or the person listed as the emergency contact before we take your pet to a vet; but if we feel your pet is in danger we will promptly seek medical attention.

Can I use a neighbor or friend in combination part time with the pet sitter while I am gone?

We do not share responsibilities with anyone else but an associate of Right at Home. This is for the safety of your pets and home. We cannot be held responsible for any damage or loss that results if another person has access to your home. If you plan to have someone in your home other than a Right at Home associate while you are away, please discuss this with us upon our initial meet and greet at your home.

If your question still has not been answered please E-mail us Right At Home or call our office (313) 952-2418.